Community Guidelines

1. Be Respectful and Kind

1.1 Treat Everyone with Respect

• –Be courteous in all communications (messages, reviews, listings).
• –Use appropriate language — no insults, name-calling, or personal attacks.
• –Respect boundaries — if someone says no or doesn't respond, accept it gracefully.
• –Be patient — not everyone responds immediately; people have different schedules.

1.2 No Harassment or Bullying

Prohibited behaviors:

• –Sending repeated unwanted messages after someone declines or doesn't respond
• –Making threats, intimidating, or stalking other users
• –Bullying, belittling, or mocking users
• –Sharing someone's personal information without consent (doxxing)
• –Creating multiple accounts to harass someone after being blocked
• –If someone asks you to stop contacting them, respect their request immediately.

1.3 Appropriate Communication

Keep conversations appropriate:

• –Focus on housing, compatibility, and roommate topics
• –Be professional in initial messages
• –Do not send sexually explicit content, images, or propositions
• –Do not use DomuHQ for dating or romantic relationships (use dating apps instead)
• –Do not spam users with off-topic messages or promotions

2. No Discrimination

2.1 Equal Treatment for All

DomuHQ prohibits discrimination based on:

• –Race, ethnicity, or national origin
• –Religion or religious beliefs
• –Gender, gender identity, or gender expression
• –Sexual orientation
• –Age (except minimum age requirements for platform use)
• –Disability or health conditions
• –Family status (having children, marital status, pregnancy)
• –Any other protected characteristic under Czech or EU law

2.2 Fair Housing Laws

Property hosts and roommate seekers must comply with:

• –Czech Anti-Discrimination Act (Act No. 198/2009 Coll.)
• –Charter of Fundamental Rights and Freedoms
• –EU Equal Treatment Directives
• –You cannot:
• –Refuse to rent to someone based on protected characteristics
• –Set different terms, prices, or conditions based on protected characteristics
• –Use discriminatory language in listings or profiles (e.g., “no [ethnic group]”, “only [gender]”)
• –Ask invasive questions about protected characteristics in screening

2.3 Legitimate Preferences vs. Discrimination

• –Non-smokers (health/cleanliness preference)
• –No pets (due to allergies or property rules)
• –Quiet lifestyle (compatibility)
• –Students or working professionals (lifestyle compatibility)
• –Language spoken (for practical communication)
• –NOT allowed:
• –“No foreigners” or “only locals”
• –“Men/women only” (except in shared intimate spaces like bedrooms)
• –“No children” (discriminatory unless legitimate safety/space reasons)
• –Preferences based on race, religion, or sexual orientation

2.4 Reporting Discrimination

• –Report to DomuHQ: Use the in-app “Report” feature or email support@domuhq.cz
• –Report to authorities: Czech Trade Inspection Authority (ČOI): coi.cz
• –Public Defender of Rights (Ombudsman): ochrance.cz
• –Document evidence: Save screenshots of discriminatory messages or listings
• –We take discrimination seriously and will investigate all reports.

3. Honest and Accurate Information

3.1 Truthful Profiles

• –Use your real name (or a recognizable nickname if you prefer privacy)
• –Include real, recent photos of yourself (no celebrities, cartoons, or stock images)
• –Accurately describe your lifestyle, habits, and preferences
• –Be honest about your occupation, age, and background
• –Do not:
• –Impersonate someone else or use fake identity
• –Create multiple accounts (one account per person)
• –Use misleading information to match with incompatible users

3.2 Accurate Property Listings

• –Accurate: Photos and descriptions match the actual property
• –Current: Availability, pricing, and amenities are up-to-date
• –Complete: Disclose all important details (condition, rules, utilities, deposit)
• –Legal: You have authorization to list the property (owner, agent, or with landlord's permission)
• –Prohibited listing practices:
• –Bait-and-switch: Advertising one property but offering another
• –Fake listings: Properties that don't exist or aren't available
• –Misleading photos: Using photos of a different property or heavily edited images
• –Hidden fees: Not disclosing mandatory fees or costs upfront
• –Omitting defects: Hiding major issues (mold, pests, broken appliances, noise)

3.3 Honest Reviews

• –Base reviews on your actual experience
• –Be fair and balanced (mention positives and negatives)
• –Focus on relevant factors (cleanliness, communication, accuracy)
• –Do not leave fake reviews or reviews for people/places you haven't interacted with
• –Do not offer incentives (money, discounts) for positive reviews
• –Do not leave reviews to retaliate or harass

4. No Scams or Fraud

4.1 Common Scams to Avoid

• –Advance Payment Scams: requests for money transfer before viewing; deposits via untraceable methods; pressure like “Send deposit now or you’ll lose the apartment.”
• –Fake Landlord Scams: claims of ownership without permission; “out of the country” and can’t meet.
• –Too Good to Be True: luxury at unrealistically low rent; urgent deals without viewing; 30–50% below market with no explanation.
• –Phishing and Identity Theft: requests for bank info/passwords/ID via messages; links to fake verification websites.

4.2 How to Stay Safe

• –Meet in person before committing to rent or sharing housing
• –View the property before paying any deposits
• –Verify identity through DomuHQ's verification system
• –Use secure payment methods (bank transfer to verified accounts, not cash apps)
• –Get everything in writing (rental agreement, terms, conditions)
• –Trust your instincts — if something feels wrong, it probably is
• –Never:
• –Send money to someone you haven't met or verified
• –Provide bank account passwords or credit card details via messages
• –Agree to rent without seeing the property or meeting the host
• –Use payment methods that can't be traced or recovered

4.3 Report Suspicious Activity

• –Stop communication immediately
• –Do not send money
• –Report to DomuHQ: support@domuhq.cz or in-app “Report” button
• –Report to police if money was lost: policie.cz or call 158
• –Save evidence: screenshots of messages, listings, profiles
• –We investigate all fraud reports and ban scammers permanently.

5. Safety and Security

5.1 Meeting Safely

• –Verify identity through DomuHQ verification
• –Check reviews and profile
• –Tell a friend/family member where you're going
• –Share listing link and profile with someone you trust
• –During the meeting:
• –Meet in a public place first (café, park)
• –Bring a friend if possible
• –Meet during daytime hours
• –Trust your instincts — leave if uncomfortable
• –Keep your phone charged and accessible
• –After the meeting:
• –Let your friend know you're safe
• –Take time to think before committing
• –Research neighborhood/property independently
• –Never:
• –Go alone to an unfamiliar location at night
• –Share your home address before meeting someone
• –Feel pressured to make immediate decisions

5.2 Protecting Personal Information

• –Use DomuHQ messaging system initially (not personal phone/email)
• –Share contact info only after verifying identity and meeting
• –Be cautious sharing work details, schedule, or social media
• –Do not share financial info (bank accounts, passwords, credit cards)
• –Do not share ID documents outside DomuHQ's secure verification process

5.3 Report Safety Concerns

• –Immediate danger: Call emergency services (112 in Czech Republic)
• –Safety concern on platform: Report to DomuHQ via support@domuhq.cz
• –Harassment or threats: Report to police and DomuHQ
• –We prioritize safety reports and respond within 24 hours.

6. Respect Property and Agreements

6.1 Honor Commitments

• –Sign a written rental agreement
• –Pay rent and deposits on time
• –Follow house rules and agreed terms
• –Communicate openly about issues
• –Give proper notice before moving out (typically 30–90 days per Czech law)
• –Do not:
• –Ghost on commitments
• –Damage property intentionally or through negligence
• –Sublet without permission
• –Violate lease terms or house rules repeatedly

6.2 Resolving Disputes

• –Communicate directly — try to resolve issues respectfully
• –Document everything — keep records of agreements, payments, and communications
• –Seek mediation — consider neutral third-party mediation
• –Legal recourse — consult a lawyer or tenant rights organization if needed
• –Czech Tenant Rights: dtest.cz (dTest consumer protection)
• –Legal Aid: pdcr.cz (Pro Bono Alliance)
• –DomuHQ does not mediate disputes between users, but can assist with evidence (message history) if needed.

7. Prohibited Content and Activities

7.1 Illegal Content

• –Any illegal content under Czech or EU law
• –Child sexual abuse material (CSAM) — zero tolerance; reported immediately
• –Content promoting terrorism, extremism, or violence
• –Instructions for making weapons, explosives, or dangerous substances
• –Pirated or copyright-infringing content
• –Content facilitating illegal drug sales or trafficking
• –Violators will be permanently banned and reported to law enforcement.

7.2 Harmful Content

• –Graphic violence or gore
• –Self-harm content (promoting suicide, self-injury, eating disorders)
• –Hate speech
• –Sexually explicit content (pornography, nudity in messages or profiles)
• –Animal abuse content
• –Exception: supportive discussions about mental health, recovery, or seeking help are allowed.

7.3 Spam and Manipulation

• –Spam: unsolicited bulk messages or ads
• –Phishing: attempts to steal credentials or personal info
• –Fake reviews
• –Bot accounts or scripts
• –Manipulating algorithms (boosting listings/profiles artificially)
• –Multi-accounting to evade bans or manipulate the system

7.4 Off-Platform Conduct

• –Off-platform conduct creates safety risks for DomuHQ users
• –Users coordinate harassment or scams that started on DomuHQ
• –Users violate laws in connection with DomuHQ introductions
• –Example: host harasses a tenant after moving in based on an introduction made on DomuHQ

8. Consequences for Violations

8.1 Enforcement Actions

• –1) Warning — first-time minor violations; guidance; no standing impact
• –2) Content Removal — violating content removed; user notified
• –3) Temporary Suspension — 7–30 days; repeated minor/moderate violations
• –4) Permanent Ban — severe violations (scams, threats, illegal content, discrimination, CSAM); no refunds
• –5) Legal Action — illegal activity reported; cooperation with investigations; civil claims for damages

8.2 Appeals

• –Email support@domuhq.cz with subject “Appeal - [Your Name]”
• –Include: your account email; action taken; why incorrect; evidence
• –Response time: 7–14 days; DomuHQ decision after review is final
• –Appeals for severe violations are rarely overturned unless clear evidence of error

8.3 No Refunds for Violations

• –Suspension/ban for violations → no refunds for subscription fees
• –Remaining paid time is forfeited
• –You may not create a new account without permission

9. Reporting Violations

9.1 How to Report

• Option 1: In-App Reporting (Fastest)
  • –Click the “⚠️ Report” button on any profile, listing, or message
  • –Select violation type (harassment, scam, discrimination, inappropriate content)
  • –Provide brief description
  • –Submit report
• Option 2: Email
  • –Email: support@domuhq.cz
  • –Subject: “Report - [Type of Violation]”
  • –Include: link/screenshot, description, and your account email (if you want updates)
• Option 3: Safety Concerns (Urgent)
  • –Email: support@domuhq.cz with subject line 'URGENT: Safety Report'
  • –Include detailed description and any evidence (screenshots, messages)

9.2 What Happens After You Report

• –Receipt: acknowledged within 24 hours (urgent: 2 hours)
• –Review: moderation team investigates (human review, not just AI)
• –Action: warning/removal/ban as appropriate
• –Notification: outcome shared where privacy permits
• –Follow-up: we may request additional info
• –Response times: urgent safety 2–4 hours; harassment/scams/discrimination 24–48 hours; spam/inappropriate 48–72 hours

9.3 Confidentiality

• –We do not reveal your identity to the reported user
• –Reports reviewed only by moderation team
• –Exception: legally required disclosures (court order / law enforcement)
• –False reports intended to harass may lead to action against your account; genuine mistakes are not penalized

10. Content Moderation

10.1 How We Moderate

• AI Moderation
  • –Automated detection of prohibited content (hate speech, explicit images, spam)
  • –Flags content for human review
  • –Not perfect; may have false positives/negatives
• Human Review
  • –Trained moderators review flagged content and reports
  • –Final decisions made by humans, not AI
  • –Contextual understanding of edge cases
• User Reports
  • –Community-driven moderation
  • –We prioritize user-reported content

10.2 Appeal Moderation Decisions

• –Use appeal process in Section 8.2
• –Provide context explaining why content should be allowed
• –We reconsider with a fresh review

10.3 Transparency

• –Clear explanations when content is removed
• –Opportunity to appeal
• –Regular updates to Guidelines based on feedback
• –Limitations: cannot disclose details about other users’ enforcement (privacy); may not explain every decision (security)

11. Respecting Intellectual Property

11.1 Copyright

• –Do not post copyrighted images/videos/text without permission
• –Do not use professional photos from other listings without authorization
• –Do not copy listing descriptions from other platforms
• –Use original photos of your property
• –Use your own written descriptions
• –Use content you have permission to use

11.2 Reporting Copyright Infringement

• –Email: legal@domuhq.cz
• –Subject: “Copyright Infringement Claim”
• –Include: description of copyrighted work, location of infringing content, your contact info, statement of good faith
• –We investigate and remove infringing content if valid.

12. Platform Integrity

12.1 Do Not Manipulate the Platform

• –Creating fake accounts or using bots
• –Manipulating compatibility scores or reviews
• –Coordinating to artificially boost listings
• –Exploiting bugs or vulnerabilities for unfair advantage
• –Reverse engineering or scraping platform data
• –Report bugs responsibly:
• –Email security@domuhq.cz with details
• –Do not exploit or publicize vulnerabilities
• –Bug bounties may be offered for significant discoveries

12.2 Respect Platform Rules

• –Use DomuHQ as intended — for finding housing and roommates
• –Not for dating, selling products, or promoting unrelated services
• –Not for commercial data harvesting
• –Not for activities that compete with DomuHQ

13. Updates to Community Guidelines

13.1 Changes

• –We may update these Guidelines to clarify rules, address new violations, reflect community feedback, or comply with legal requirements.
• –Notification: material changes via email + platform banner; minor clarifications posted with updated date.
• –Effective date: changes take effect 14 days after posting (or as required by law).
• –Continued use means you accept updated Guidelines.

13.2 Feedback

• –Suggest improvements: feedback@domuhq.cz
• –Report unclear rules
• –Share experiences that could improve safety

14. Contact and Support

Questions about Community Guidelines?

• –BE RESPECTFUL - Treat everyone with kindness and dignity
• –BE HONEST - Provide accurate information in profiles and listings
• –BE SAFE - Meet in public, verify identities, trust your instincts
• –BE FAIR - No discrimination based on protected characteristics
• –BE LEGAL - Follow all laws and platform rules
• –BE ACCOUNTABLE - Accept consequences for violations